Orders and Payments

How to order on lumie.com

You can order by shopping on this website by adding the product(s) of choice to your shopping basket. Once you have added everything you need to your shopping basket and clicked ‘checkout’, you’ll need to fill in all of the required information to proceed. When placing an order, you agree that any and all information given is accurate and complete. Please always check Terms & Conditions before placing any orders, as the Terms and Conditions current at the time of your order will apply to your order.

All orders are subject to acceptance by us and product availability.

Once you click on ‘place your order’ or ‘continue to PayPal’ your order is final. This means you will have to pay the purchase price. If any of the scenarios for non-acceptance apply (see next paragraph), Lumie may reject or cancel your order in which case we will refund any payment you have made.

Once you have placed your order, you will receive an order confirmation sent to the email address given in your order form. The confirmation email will detail products ordered, payment method, cost, and usual delivery times. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

Please note that no contract for the sale of any product will exist between you and lumie.com until we accept your order by shipping the product to you. The shipping confirmation email will be sent to the email address given in your order form.

Non acceptance of your order

We reserve the right to obtain validation of any credit or debit card details before accepting any order and the right to cancel your order and refund your payment (where applicable) if:

• You breach any of our Terms and Conditions.
• Lumie is unable to obtain authorisation of your payment.
  
• You fail to provide within a reasonable time enough information to enable us to check the accuracy and validity of any information supplied by you, or your identity when requested by us to do so.
  
• We suspect you have engaged, or are about to engage, or are connected to or otherwise have a way of being involved in fraudulent or illegal activity on lumie.com.

Prices

Our prices, delivery charges and the availability of stock are published on lumie.com. Prices (value and currency) are dependent on the shipping destination you choose. Prices are subject to change at any time. We will inform you if our actual prices and charges are different from those stated on your order form.

The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the country you are shipping to.

It is always possible that, despite our best efforts, some of the products on our site may be incorrectly priced. If we discover an error in the price of the products, we will inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect price.

VAT relief (on products shipping to the UK only)

If you live in the UK and have a disability or illness, you do not have to pay VAT on certain products that are of practical help and are for personal or domestic use. SAD (Seasonal Affective Disorder) is an example of a condition that qualifies for VAT relief.

To claim the relief and purchase certain products VAT-free, you must complete the short VAT Relief Declaration by selecting the VAT-free option on the product page, or alternatively at checkout.

When you complete this form, you are agreeing to the Terms and Conditions and that you are claiming relief from Value Added Tax under Group 12 of Schedule 8 to the Value Added Tax Act of 1994.

If you are in any doubt as to whether you are eligible to receive goods zero-rated for VAT please drop us a line at info@lumie.com. Please note there are penalties for making false declarations. You can claim VAT relief in the same way if you are buying a product on behalf of someone else who meets the criteria above, but it is only valid on products shipping to the UK.

Payment options

We offer various ways for you to pay for your order: Visa, MasterCard, American Express and PayPal. We also offer an option to pay in installments in partnership with Klarna on orders over £75 (excl. shipping). To read more about 'Pay in 3 with Klarna', click here.