Standard Delivery
For orders from the US, we offer STANDARD DELIVERY only via UPS SurePost. You should expect to receive your parcel within 2-8 working days. Delivery cost on all orders from the US is $5. Please note that taxes, or any other charges are not included in the price of the product or postage. Any specific shipping date designated on the Website shall be interpreted as estimated and in no event shall dates be construed as falling within the meaning of “time is of the essence”. We shall not be responsible for any delays in filling orders, nor shall it be liable for any loss or damages resulting from such delays regardless of whether such delays are due to force majeure or otherwise. Under no circumstances you will be entitled to any damages for our failure to ship on time, and you agree to indemnify, defend and hold us harmless against any costs and expenses related to any claims for lost profits or other consequential damages based on our failure to deliver timely. For information on orders from Europe and United Kingdom, please click .
As we start to process your order as soon as we receive it, we are unable to change it in most cases. Please contact us ASAP on info@lumie.com with your request. We will try our best to adjust this for you, however in most cases you’ll need to return the order to us after receiving it, at your own expense. We will make the reimbursement within five to ten (5 to 10) working days using the same means of payment as you used for the initial transaction.
More info on how to log a return request below
We appreciate that if you are new to light therapy, you might be a bit sceptical. When you buy directly from Lumie LLC, our 45-day trial gives you the chance to try one of our lights in a risk-free way. Remember to keep all the original packaging - the outer box, gift box and internal packing. If you decide to return your light before your 45-day trial is up, you must:
Please note that we do not refund delivery charges. If a unit is returned scratched or damaged, we may have to charge for any repair at a cost of £20/hour plus materials. We will always tell you what the problem is first and do not charge for minor problems. If you need further advice please email info@lumie.com.
More info on how to log a return request below
If your product appears faulty, please email our Customer Care Team at info@lumie.com and let us know about the fault you’re experiencing. We will make our best efforts to respond within two (2) working days.
You are responsible for returning the faulty products to Lumie LLC (unless otherwise notified by Lumie LLC to you). Freight and insurance shall be prepaid by you and Lumie LLC accepts no risk in respect of products which are being returned.
If you are returning a defective product under the Warranty, we will repair or replace (with either new or factory refurbished products) any defective product. Lumie LLC shall inspect the returned product and Lumie LLC’s decision on whether the product is faulty or defective shall be final. We aim to ship your repaired or replacement product(s) within five to ten (5 to 10) working days from the day we receive the faulty product(s).
More info on how to log a return request below
To find out more about our return policies, please see "What you need to do if you want to return a product" above. To return a product, log your return request by emailing our Customer Care Team at info@lumie.com. You will receive written confirmation of the receipt of your return request within two (2) working days. Included will be the details on how to return your product(s), and, if applicable, a free returns label will be provided to you.
Please note we may not be able to supply a free returns label in some instances. These include, but are not limited to:
a) the product(s) logged on the return request require(s) shipping from a country outside of the Lumie LLC Service Region
b) the product(s) was (were) purchased more than six months before logging the return request.
If you are returning a product(s) for which we were unable to supply a free returns label, the product(s) must then be returned to us securely in the original packaging to:
Lumie LLC, 4600 140th Avenue N., Suite 180, Clearwater, FL 33762.
In this instance, it is your responsibility to pay for the return, preferably by Recorded Delivery for safety. We shall accept no risk in respect of products which are being returned.
Where applicable, we'll give you a full refund as soon as we receive and process your return. Unless otherwise notified by Lumie, you should expect to see a credit to your account within 5 – 10 working days.